Dianna Grant
Dianna supports clients across both sides of the work, processing payments and keeping client communications organized on the back end, while also handling reputation management through search suppression, media relations, and SEO.
About Dianna
Dianna Grant is an experienced manager with a demonstrated history of working in the customer experience industry. She is skilled in staffing and recruiting, reporting and analysis, workforce management, customer service management, data entry, sales, and Microsoft Office. She is a strong professional who graduated from ECPI University.
Scope of work
At TheBestReputation, Dianna Grant works across both the client side and the reputation side of the business. On the client side, she helps process client payments and keeps the back-end structures of client communication clean and organized, so accounts and conversations stay accurate and easy for the team to pick up.
Reputation management is the other core part of her role. She handles search suppression, media relations, and SEO, helping individuals and businesses strengthen how they are seen online.
A results-oriented manager with a proven track record in the customer experience industry, she brings expertise across reporting and analysis, workforce management, and customer service. That operations background shapes how she keeps client work organized, accountable, and focused on outcomes.
Focus areas
Client Support
Helping clients through the day to day and keeping their accounts moving smoothly.
Payments & Billing
Processing client payments and keeping billing accurate and on track.
Client Communications
Keeping the back-end structure of client communication clean, organized, and easy to pick up.
Search Suppression
Displacing and pushing down negative results so accurate, positive content is what people see first, with removal pursued where feasible.
Media Relations
Working with media and publishers to shape how a client’s story is told.
SEO
Strengthening search visibility so accurate, positive results surface first.
Associated sites & profiles
Experience
- Reputation Management Specialist, TheBestReputation 2022 to present. Supports clients with payments and communications, and handles search suppression, media relations, and SEO.
- Recruiter, IBEX 2016 to 2023. High-volume recruiting.
- Team Manager, IBEX Global 2012 to 2023. Led teams in a high-volume operations environment.
- Workforce and Report Manager, IBEX Global 2007 to 2011. Managed workforce planning and reporting.
Education
- ECPI University Medical Office Computer Specialist / Assistant.
Skills
Notable quotes
“Suppression is usually the first move. Push the accurate, positive results up so the noise falls to where people rarely look, and pursue removal where it is feasible.”
Dianna Grant, Reputation Management Expert
“Years of managing teams taught me that results come from process and follow-through. Reputation work is no different.”
Dianna Grant, Reputation Management Expert
Work with Dianna and the team
Tell us what you are dealing with. A senior strategist will review your situation and respond within one business hour, Monday through Friday.